Frequently Asked Questions (FAQ) of Account, Security, Deposit, Withdrawal, Trade in PrimeXBT

Account

How can I secure my PrimeXBT account?

We recommend using a unique Email+Password combination that you are not using for other services. Also, we highly recommend enabling 2FA (2-factor authentication) and login notifications. These features can be enabled in your account.
 

Can I change my email?

As your email is the only form of ID at PrimeXBT, it is not possible to change account email.

I lost or reset my 2FA device/phone.

When enabling 2FA on your account, you will receive a 16-digit backup code. This code can be used to restore 2FA time codes for your account. Simply add a new time-code generator in your 2FA app and enter the 16-digit backup code.
 

Does PrimeXBT have KYC?

No, documents are not required. We respect your privacy while trading digital currencies which is why we do not require our clients to undergo KYC procedures, exposing personal information.
 

How to bind Google Authenticator?

Refer here


Security

How to disable email notifications?

Email login notifications can be disabled from your account Settings menu.

1. Login to your PrimeXBT account

2. Click Settings

3. Turn off Email login notifications

Where can I check my login history?

All logins to your account are reflected in your Settings menu, under Last logins.

1. Login to your PrimeXBT account

2. Click Settings

3. All your logins are reflected in Last Login Section

Can I change my  password.

1. Login to your PrimeXBT account

2. Click Settings

3. Click Change Password

4. You will see The Change Password Page:

• Enter Your Current Password
• Enter Your New Password
• Confirm Your New Password

Deposit

Can I change account balance currency or exchange crypto?

Yes, using the in-wallet exchange feature, you can exchange BTC, ETH, USDT and USDC amongst each other, directly in your PrimeXBT account.
 

Can I deposit via a bank card / bank transfer / gift card?

It is possible to use third-party services such as Coinify, Xanpool, Paxful, or CEX.io, which will allow you to buy BTC, ETH, USDT and USDC using your bank card, SEPA bank transfer, gift cards, etc. and have it transferred to your PrimeXBT wallet. Direct deposits from your bank card to PrimeXBT are currently not available.
 

Can I deposit with PayPal?

You can use a third-party P2P service such as Paxful that is available in alternative deposits section of your account to find merchants who accept Paypal for Cryptocurrency purchases.
 

How long does a deposit take?

• BTC deposits require 3 block confirmations which usually takes around 40 minutes on average;
• ETH and ERC-20 tokens (COV, USDT, USDC) require 10 block confirmations which usually takes around 4 minutes.

These timeframes will vary for different currencies as well as blockchain congestion. PrimeXBT does not charge any deposit fees. You can follow the status of your deposits in your Transfer History.
 

What is the minimum deposit to start trading?

You can deposit any amount that would be sufficient to provide the required margin for your trades.
E.g. the minimum order size for Bitcoin is 0.001 BTC, thus the minimum margin required to open such a trade with x100 leverage would be 0.00001 BTC.
 

My deposit is ‘Completed’ but I do not see my funds

To begin trading, you will need to move funds from your Wallet to your Trading Account by clicking the green Fund button on the Dashboard page.
 

I received a Welcome bonus offer. How can I claim it?

To claim this offer simply make a deposit equal to or more than one of the following amounts and then make a transfer to the corresponding Trading account within the given time frame:

• 0.017 BTC
• 0.23 ETH
• 1000 USDT(erc20)
• 1000 USDC(erc20)

Withdrawal

What is the minimum and maximum amount for a withdrawal?

There is no minimum or maximum required withdrawal amount. However, please note that it should be more than the withdrawal fee for the asset you wish to withdraw.
 

What is the withdrawal fee?

The withdrawal fee is a flat fee (i.e. the fee will remain the same regardless of the amount being withdrawn):

• 0.0005 BTC
• 0.01 ETH
• 30 USDT
• 30 USDC
• 5 COV

 

Are there any limits on withdrawals?

No, there are no withdrawal limits.
 

How can I add my withdrawal address?

A withdrawal address can be whitelisted by clicking the Withdaw button for the asset you wish to withdraw, in your Dashboard. Enter the desired withdrawal address and confirm the address via an email confirmation link. See our short whitelisting tutorial.
 

How fast is my withdrawal processed?

All pending withdrawals are processed once a day, between 12:00 and 14:00 UTC. A withdrawal requested before 12:00 UTC will be processed on the same day. Any withdrawal requested after 12:00 UTC will be processed on the next day.
 

How can I check the status of my withdrawal? Can I Cancel my withdrawal?

You can follow the status of your withdrawal on the Reports page, under Transfer History.
A pending withdrawal can be cancelled at any time before 11:00 UTC.
 

Can I withdraw to my bank account?

No, this is not possible at the moment. You can however use third-party services that will allow you to convert Crypto to other currencies, including Fiat, which may then be transferred to your bank.
 

I didn’t receive a withdrawal confirmation email

Make sure to check all email folders such as Spam/Promotions/Notifications/Updates/etc.or search for a confirmation email from [email protected] via inbox Search bar. If you are still unable to find the email, please whitelist [email protected] in your email settings and request the withdrawal again.
 

Trading

Why is my order rejected?

Orders can be rejected for numerous reasons, such as available margin being insufficient or markets for the selected instrument being closed, etc. The ‘Messages’ widget contains all system messages with a detailed explanation of why an order was rejected.
 

What are the trade fees?

Trade Fees are as follows:

• 0.05% for Cryptocurrencies
• 0.01% for Indices and Commodities
• 0.001% for Forex majors

What is a Trading day?

A Trading day is a 24-hour period which begins at 00:00 UTC and ends at 23:59:59 UTC. A Trading day is used to determine when Overnight Financing is charged and when a DAY order is cancelled if not filled.