How to Start PrimeXBT Trading in 2022: A Step-By-Step Guide for Beginners

How to Start PrimeXBT Trading in 2022: A Step-By-Step Guide for Beginners


How to Sign up at PrimeXBT


How to Sign up a PrimeXBT Account [PC]

Step 1: Visit PrimeXBT.com

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Step 2: Click Register on the right corner of your screen.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Step 3: You will see The Registration page

  1. Enter your complete email address

  2. Set your own password

  3. Select your Country/Region and type in your mobile number.

  4. Click to agree to the Terms and Conditions

  5. Click Register

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Step 4: Confirm your registration by entering the 4-digit PIN code that you receive via email. (The PIN code will be sent to your email, it will be found on your spam or all inbox folder).

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 5:
  1. Select country of your residence

  2. Click Finish

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Note:
Phone number information is optional when registering and may be used to tie your PrimeXBT account to your mobile number after we implement this feature. Additionally it will allow clients to utilize the telephone support feature (call out on request) as we plan to introduce it in the near future.

How to Sign up a PrimeXBT Account [APP]

Step 1:
  1. Open the PrimeXBT App: PrimeXBT App iOS or PrimeXBT App Android you downloaded

  2. Click Open Account on the bottom of your screen.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 2:

  1. Enter your complete email address

  2. Set your own password

  3. Select your Country/Region and type in your mobile number.

  4. Click to agree to the Terms and Conditions

  5. Click Register

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 3: Confirm your registration by entering the 4-digit PIN code that you receive via email. (The PIN code will be sent to your email, it will be found on your spam or all inbox folder).

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Step 4:

  1. Select country of your residence

  2. Click Finish

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Note:
Phone number information is optional when registering and may be used to tie your PrimeXBT account to your mobile number after we implement this feature. Additionally it will allow clients to utilize the telephone support feature (call out on request) as we plan to introduce it in the near future.

Download PrimeXBT App

PrimeXBT App iOS

Step 1:

  1. Sign in with your Apple ID, open App Store.

  2. Select the search icon in the bottom right corner; or Click here PrimeXBT App iOS to download it on your phone.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Step 2:

  1. Enter PrimeXBT in the search bar and press search.

  2. Press GET to download it.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Step 3: Return to your home screen and open your PrimeXBT App to get started.


PrimeXBT App Android

Step 1:

  1. Open Google Play

  2. Enter PrimeXBT in the search bar and press search; or Click here PrimeXBT App Android to download it on your phone.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

2. Click Install to download it;

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Step 3: Return to your home screen and open your PrimeXBT App to get started.
 

How to Deposit at PrimeXBT


How to Deposit Crypto

You can deposit digital assets from external platforms or wallets to PrimeXBT via a deposit address on the platform. How to find a deposit address on PrimeXBT?

Step 1: Visit PrimeXBT, login to your PrimeXBT Account.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: go to the Main page of your Account, then click Dashboard
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 3: Press Deposit
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 4:
Choose your deposit currency

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 5: Copy your personal PrimeXBT wallet address, then paste it into the destination field on the site/wallet service from which you are sending funds (or use the provided QR code)

Take BTC as an example:
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Note: Each coin has its own deposit address, so please read deposit tips carefully.

Buying Crypto via Credit card/SEPA transfers

PrimeBXT allows you to buy BTC, ETH and erc20 tokens - USDT and USDC - using a Credit Card / SEPA transfers / Gift cards / Alternative Cryptocurrencies via third-party exchange services.


Step 1: Visit PrimeXBT, Login to your PrimeXBT Account.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: go to the Main page of your Account, then click Dashboard
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 3: Press Deposit
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Step 4:
Choose your deposit currency

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Take BTC as an example:
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Step 5: Click the blue Buy button to bring up the payment currency and payment method options
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 6: Choose your payment Currency
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 7:
Choose payment Method that you wish to use and click Buy
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Next, follow the steps below in accordance with the chosen payment method:

Option 1: Mycoinify

1) Select the Amount that you wish to pay with. Click BUY NOW
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

2) Choose an Email and Password for your Coinify account, select your Country and click Next

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
3) Go to your email inbox and Confirm registration of your Coinify account. Now, confirm your payment method:
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Note:

  • When using the Coinify payment option for the first time, you will be required to pass their KYC procedure (confirm your identity) in order to verify your Coinify account for future purchases.
  • Simply follow the Verification steps and provide the requested documents:
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
5) Enter your Payment Details (card info) and click Pay Now to confirm the purchase:
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Option 2: Paxful (P2P)

Selecting a Paxful payment method will automatically open a separate tab in your browser
Paxful is a P2P payment option that allows you to purchase BTC via various payment methods, such as:
  • Bank Transfers
  • Online Wallets
  • Cash Payments
  • Debit/Credit Card payments
  • Digital Currencies
  • Gift Cards

1) Select the Amount and Currency wish to pay with. Click Log in
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
2) Choose an Email for your Paxful account. Click Log in
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
When using Paxful.com payment options for the first time, you may be required to verify additional information, such as your telephone number, ID and/or address, in order to verify your Paxful account for future purchases:
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
In this case, click Verify me as shown in the screenshot and follow the provided Paxful verification procedures.

3) To continue with the transaction, choose your Payment method: On this page, you will be presented with all of the available payment methods and offers available to you from independent vendors on Paxful, grouped by the payment options that they are willing to accept. Check the offered exchange rate, fees, payment options, ID requirements, and choose an offer that suits you best and click Review offer
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

4) Review the details of your offer (transaction) and confirm your purchase:
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Verify your email and phone number to complete your transaction (if you have already verified your Paxful account, simply confirm your purchase):
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for BeginnersHow to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

How to Trade Crypto at PrimeXBT


How to Trade Crypto [PC]

Step 1: Visit PrimeXBT, Login to your PrimeXBT Account.
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: Press Analysis
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 3:
  1. Click to Chart

  2. Choose the trading pair you want to trade (Take BTC/USDT as an example)

  3. Click Trade Now

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 4:
  1. Click to Chart Tab

  2. Select the trading pair you want to trade on the left side

  3. Click Buy or Sell

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Step 5: PrimeXBT offers several different order types to assist with users’ trading and hedging strategies.

Option 1: Market Order

A Market order is an order to be executed immediately at first available market price. Traders use this order type when they have an urgent execution. Market order is the default choice in order form after you click Buy or Sell.
  1. Order Type: Select Market from the drop-down menu

  2. Enter Amount of asset you are willing to buy or sell

  3. Choose Buy or Sell

  4. Please make sure that the form is filled correctly then press Send Order to confirm the order.

  5. Click Confirm to finish your Order

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Option 2: Limit Order

Limit orders are used to specify a maximum or minimum price the trader is willing to buy or sell at. Traders use this order type to improve their entry/exit price, however they do not guarantee execution as there is a chance the market may not reach the limit order level.
  1. Order Type: Select Limit from the drop-down menu

  2. Enter Amount of asset you are willing to trade as well as the Limit price

  3. Enter The Price you want to buy or sell that token.
    Limit price must always be lower than highest Ask for Buy orders and higher than lowest Bid for Sell orders. Please note that the system will warn you if the order is too high or too low.

  4. Choose Buy or Sell

  5. Order Duration: You have two options

    GTC: good till cancelled
    Day order: system will show you how many hours remain until the order is cancelled if not executed before

  6. Please make sure that the form is filled correctly then press Send Order to confirm the order.

  7. Click Confirm to finish your Order

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Option 3: Stop order

A Stop order is an order to buy or sell an asset once the price of the stock reaches a specified price, known as the stop price.

When the stop price is reached, a stop order becomes a market order. Traders use this type of order for two main strategies: As a risk-management tool to limit losses on existing positions, and as an automatic tool to enter the market at a desired entry point without manually waiting for the market to place the order.

A buy stop order is always placed above the market, and a sell stop order is placed below the market.
  1. Order Type: Select Stop from the drop-down menu

  2. Enter Amount of asset you are willing to trade.

  3. Enter a Stop Price

  4. Choose Buy or Sell

  5. Order Duration: You have two options
    GTC: good till cancelled
    Day order: system will show you how many hours remain until the order is cancelled if not executed before

  6. Please make sure that the form is filled correctly then press Send Order to confirm the order.

  7. Click Confirm to finish your Order

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Option 4: One-Cancels-Other (OCO) order

An OCO order or One-Cancels-Other, is a conditional order. An OCO order allows you to combine 2 different orders under special conditions - once one of the orders is triggered and executed, the second order is automatically cancelled
An OCO order allows you to combine different as well as identical order types: Stop+Limit, Stop+Stop, Limit+ Limit.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
The screenshot above shows an example of an OCO combination of 2 different orders: Buy Stop order + Sell Limit order. If either the Stop or Limit price is reached and an order is executed, the 2nd order automatically gets canceled.

Place Stop Loss and Take Profit Function

You can set up additional Protection orders for any new Market, Limit or Stop order by clicking on the box Place Stop Loss/Take Profit in the order form. It will expand the form and allow you to set up Stop Loss price and Take Profit price.

You can also set Protection orders for any existing position by double-clicking the position where you want to add Protection order. This action will bring up the order modification pop up.

You’ll receive a warning if there is anything in the order that could prevent you from setting a Stop Loss. You won’t be able to complete the order until it’s fixed.

Please make sure that the form is filled correctly.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Note:
  1. The Projected Loss field for Stop Losses reflects the decrease in Open P/L should the price of an asset move from the Current Price to the selected Stop Loss Price.

  2. The Projected Loss field does NOT reflect the overall unrealized P/L of a trade as doing so would result in calculation errors and incorrect Projected loss values being reflected.


How to modify or cancel Orders

The Orders Widget reflects all details about your active orders and allows you to manage these orders. Right-click on an order to open the drop-down menu with the following options:

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
  • Replace - modify and change your order parameters
  • Cancel order - cancel the selected order

How to Trade Crypto [APP]

Step 1: Visit PrimeXBT, Login to your PrimeXBT Account.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: Choose the trading pair you want to trade (Take BTC/USDT as an example)
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 3:
Click to Trade to start trading
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Step 4: PrimeXBT offers several different order types to assist with users’ trading and hedging strategies.

Option 1: Market Order

A Market order is an order to be executed immediately at first available market price. Traders use this order type when they have an urgent execution. Market order is the default choice in order form after you click Buy or Sell.
  1. Order Type: Select Market from the drop-down menu

  2. Choose Buy or Sell

  3. Enter Amount of asset you are willing to buy or sell

  4. Please make sure that the form is filled correctly then press Send to confirm the order.

  5. Click Confirm to finish your Order

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Option 2: Limit Order

Limit orders are used to specify a maximum or minimum price the trader is willing to buy or sell at. Traders use this order type to improve their entry/exit price, however they do not guarantee execution as there is a chance the market may not reach the limit order level.
  1. Order Type: Select Limit from the drop-down menu

  2. Choose Buy or Sell

  3. Enter The Price you want to buy or sell that token.
    Limit price must always be lower than highest Ask for Buy orders and higher than lowest Bid for Sell orders. Please note that the system will warn you if the order is too high or too low.

  4. Enter Amount of asset you are willing to trade as well as the Limit price

  5. Order Duration: You have two options

    GTC: good till cancelled
    Day order: system will show you how many hours remain until the order is cancelled if not executed before

  6. Please make sure that the form is filled correctly then press Send to confirm the order.

  7. Click Confirm to finish your Order

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Option 3: Stop order

A Stop order is an order to buy or sell an asset once the price of the stock reaches a specified price, known as the stop price.
When the stop price is reached, a stop order becomes a market order. Traders use this type of order for two main strategies: As a risk-management tool to limit losses on existing positions, and as an automatic tool to enter the market at a desired entry point without manually waiting for the market to place the order.
A buy stop order is always placed above the market, and a sell stop order is placed below the market.
  1. Order Type: Select Stop from the drop-down menu

  2. Enter Amount of asset you are willing to trade.

  3. Enter a Stop Price

  4. Choose Buy or Sell

  5. Order Duration: You have two options

    GTC: good till cancelled
    Day order: system will show you how many hours remain until the order is cancelled if not executed before

  6. Please make sure that the form is filled correctly then press Send Order to confirm the order.

  7. Click Confirm to finish your Order

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Option 4: One-Cancels-Other (OCO) order

An OCO order or One-Cancels-Other, is a conditional order. An OCO order allows you to combine 2 different orders under special conditions - once one of the orders is triggered and executed, the second order is automatically cancelled
An OCO order allows you to combine different as well as identical order types: Stop+Limit, Stop+Stop, Limit+ Limit.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

The screenshot above shows an example of an OCO combination of 2 different orders: Buy Stop order + Sell Limit order. If either the Stop or Limit price is reached and an order is executed, the 2nd order automatically gets canceled.

Place Stop Loss and Take Profit Function

You can set up additional Protection orders for any new Market, Limit or Stop order by clicking on the box Place Stop Loss/Take Profit in the order form. It will expand the form and allow you to set up Stop Loss price and Take Profit price.

You can also set Protection orders for any existing position by double-clicking the position where you want to add Protection order. This action will bring up the order modification pop up.

You’ll receive a warning if there is anything in the order that could prevent you from setting a Stop Loss. You won’t be able to complete the order until it’s fixed.

Please make sure that the form is filled correctly.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Note:

  1. The Projected Loss field for Stop Losses reflects the decrease in Open P/L should the price of an asset move from the Current Price to the selected Stop Loss Price.

  2. The Projected Loss field does NOT reflect the overall unrealized P/L of a trade as doing so would result in calculation errors and incorrect Projected loss values being reflected.

How to modify or cancel Orders

The Orders Widget reflects all details about your active orders and allows you to manage these orders. Right-click on an order to open the drop-down menu with the following options:

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
  • Replace - modify and change your order parameters
  • Cancel order - cancel the selected order

How to Withdraw at PrimeXBT


How to Withdraw Crypto

You can withdraw your digital assets to external platforms or wallets via their address. Copy the address from the external platform or wallet, and paste it into the withdrawal address field on AscendEX to complete the withdrawal.


Step 1: Visit PrimeXBT, Login to your PrimeXBT Account.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: go to the Main page of your Account, then click Dashboard
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 3: Click Withdraw for the currency that you want to withdraw:
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Take BTC as an example:
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 4: A pop-up menu will appear:
  • Select your withdrawal address (or add a new address)
  • Enter the amount of BTC you want to withdraw
  • Click Submit to withdraw
  • Open your email inbox and confirm the withdrawal.
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Note: If you are unable to find the confirmation email, make sure to check all email folders such as Spam/Promotions/Notifications/Updates etc.

How to cancel a withdrawal

To cancel a pending withdrawal:


Step 1: Visit PrimeXBT, Login to your PrimeXBT Account.

How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: go to the Main page of your Account, then click Dashboard
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 3: click on the corresponding Wallet
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners
Step 4:
Under Transfer history, click X for the withdrawal that you wish to cancel:
How to Start PrimeXBT Trading in 2021: A Step-By-Step Guide for Beginners

Frequently Asked Questions (FAQ)

Account

How can I secure my PrimeXBT account?

We recommend using a unique Email+Password combination that you are not using for other services. Also, we highly recommend enabling 2FA (2-factor authentication) and login notifications. These features can be enabled in your account.


Can I change my email?

As your email is the only form of ID at PrimeXBT, it is not possible to change account email.


I lost or reset my 2FA device/phone

When enabling 2FA on your account, you will receive a 16-digit backup code. This code can be used to restore 2FA time codes for your account. Simply add a new time-code generator in your 2FA app and enter the 16-digit backup code.


Does PrimeXBT have KYC?

No, documents are not required. We respect your privacy while trading digital currencies which is why we do not require our clients to undergo KYC procedures, exposing personal information.


How to bind Google Authenticator?

Refer here


Deposit

Can I change account balance currency or exchange crypto?

Yes, using the in-wallet exchange feature, you can exchange BTC, ETH, USDT and USDC amongst each other, directly in your PrimeXBT account.


Can I deposit via a bank card / bank transfer / gift card ?

It is possible to use third-party services such as Coinify, Xanpool, Paxful, or CEX.io, which will allow you to buy BTC, ETH, USDT and USDC using your bank card, SEPA bank transfer, gift cards, etc. and have it transferred to your PrimeXBT wallet. Direct deposits from your bank card to PrimeXBT are currently not available.


Can I deposit with PayPal?

You can use a third-party P2P service such as Paxful that is available in alternative deposits section of your account to find merchants who accept Paypal for Cryptocurrency purchases.


How long does a deposit take?

  • BTC deposits require 3 block confirmations which usually takes around 40 minutes on average;
  • ETH and ERC-20 tokens (COV, USDT, USDC) require 10 block confirmations which usually takes around 4 minutes.
These timeframes will vary for different currencies as well as blockchain congestion. PrimeXBT does not charge any deposit fees. You can follow the status of your deposits in your Transfer History.


What is the minimum deposit to start trading?

You can deposit any amount that would be sufficient to provide the required margin for your trades.
E.g. the minimum order size for Bitcoin is 0.001 BTC, thus the minimum margin required to open such a trade with x100 leverage would be 0.00001 BTC.


My deposit is ‘Completed’ but I do not see my funds

To begin trading, you will need to move funds from your Wallet to your Trading Account by clicking the green Fund button on the Dashboard page.


I received a Welcome bonus offer. How can I claim it?

To claim this offer simply make a deposit equal to or more than one of the following amounts and then make a transfer to the corresponding Trading account within the given time frame:
  • 0.017 BTC
  • 0.23 ETH
  • 1000 USDT(erc20)
  • 1000 USDC(erc20)

Trading

Why is my order rejected?

Orders can be rejected for numerous reasons, such as available margin being insufficient or markets for the selected instrument being closed, etc. The ‘Messages’ widget contains all system messages with a detailed explanation of why an order was rejected.


What are the trade fees?

Trade Fees are as follows:
  • 0.05% for Cryptocurrencies
  • 0.01% for Indices and Commodities
  • 0.001% for Forex majors


What is a Trading day?

A Trading day is a 24-hour period which begins at 00:00 UTC and ends at 23:59:59 UTC. A Trading day is used to determine when Overnight Financing is charged and when a DAY order is cancelled if not filled.


Withdrawal


What is the minimum and maximum amount for a withdrawal?

There is no minimum or maximum required withdrawal amount. However, please note that it should be more than the withdrawal fee for the asset you wish to withdraw.


What is the withdrawal fee?

The withdrawal fee is a flat fee (i.e. the fee will remain the same regardless of the amount being withdrawn):
  • 0.0005 BTC
  • 0.01 ETH
  • 30 USDT
  • 30 USDC
  • 5 COV


Are there any limits on withdrawals?

No, there are no withdrawal limits.


How can I add my withdrawal address?

A withdrawal address can be whitelisted by clicking the Withdaw button for the asset you wish to withdraw, in your Dashboard. Enter the desired withdrawal address and confirm the address via an email confirmation link. See our short whitelisting tutorial.


How fast is my withdrawal processed?

All pending withdrawals are processed once a day, between 12:00 and 14:00 UTC. A withdrawal requested before 12:00 UTC will be processed on the same day. Any withdrawal requested after 12:00 UTC will be processed on the next day.


How can I check the status of my withdrawal? Can I Cancel my withdrawal?

You can follow the status of your withdrawal on the Reports page, under Transfer History.
A pending withdrawal can be cancelled at any time before 11:00 UTC.


Can I withdraw to my bank account?

No, this is not possible at the moment. You can however use third-party services that will allow you to convert Crypto to other currencies, including Fiat, which may then be transferred to your bank.


I didn’t receive a withdrawal confirmation email

Make sure to check all email folders such as Spam/Promotions/Notifications/Updates/etc.or search for a confirmation email from [email protected] via inbox Search bar. If you are still unable to find the email, please whitelist [email protected] in your email settings and request the withdrawal again.
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